Terms of Service
Effective Date: March 3, 2023
These Terms of Service (“Terms”) govern your access to and use of the Answera service provided by Retsoor Ltd (“Retsoor,” “we,” or “us”). By using Answera, you agree to be bound by these Terms. If you do not agree to these Terms, do not use Answera.
Description of Service
Answera is a software-as-a-service platform that uses artificial intelligence to generate email responses to customer inquiries. The Answera service is provided “as is” and “as available.” We reserve the right to modify, suspend, or discontinue the Answera service at any time, without notice and without liability to you.
Use of Answera
You must be at least 18 years old and have the legal capacity to enter into these Terms and to use Answera. You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.
You agree to use Answera only for lawful purposes and in compliance with these Terms and all applicable laws, rules, and regulations. You agree not to:
• Use Answera in any way that violates these Terms or any applicable law, rule, or regulation
• Use Answera to engage in any fraudulent or deceptive activity
• Use Answera to transmit any viruses, worms, or other harmful code
• Use Answera to transmit any spam or unsolicited messages
• Use Answera to infringe the intellectual property rights of others
• Use Answera to harass, stalk, or threaten others
• Use Answera to engage in any activity that interferes with or disrupts the Answera service or the servers or networks used to provide Answera
• Attempt to gain unauthorized access to any part of Answera or any system or network used to provide Answera
Intellectual Property Rights
Retsoor and its licensors own all right, title, and interest in and to the Answera service, including all intellectual property rights. You may not reproduce, modify, distribute, display, or create derivative works of the Answera service without our prior written consent.
You own all right, title, and interest in and to any content or data that you submit to Answera. By submitting content or data to Answera, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, copy, modify, distribute, display, and create derivative works of such content or data for the purpose of providing the Answera service to you.
Fees and Payment
The Answera service is available on a subscription basis. We offer a free trial that allows you to generate up to 50 email responses. After the free trial, you must purchase a subscription to continue using Answera. We offer three monthly subscription plans and three annual subscription plans, each with a different limit on the number of email responses you can generate per month. We may change our subscription plans and pricing at any time, without notice and without liability to you.
You must provide valid payment information to purchase a subscription to Answera. You authorize us to charge your payment method for all fees and taxes related to your subscription. If your payment method fails, we may suspend or terminate your subscription.
We offer a referral program that allows you to earn a commission for referring new customers to Answera. To participate in the referral program, you must create a referral link and share it with others. You will earn a commission equal to 40% of the subscription fees paid by customers who sign up using your referral link. We reserve the right to modify or terminate the referral program at any time, without notice and without liability to you. We also reserve the right to disqualify referrals that we suspect are fraudulent or violate these Terms.
Limitation of Liability
To the maximum extent permitted by law, Retsoor and its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract, tort, or otherwise, even if Retsoor has been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Retsoor and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to your use of Answera, your violation of these Terms, or your violation of any rights of another.
We may terminate your access to and use of Answera at any time, without notice and without liability to you. Upon termination, these Terms will continue to apply to your past use of Answera.
These Terms constitute the entire agreement between you and Retsoor regarding your use of Answera. These Terms will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law. Any dispute arising out of or related to these Terms or your use of Answera will be resolved exclusively in the courts of England and Wales. These Terms may not be modified except in writing signed by both parties. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of Retsoor to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
Assignment of Rights and Obligations
These Terms are personal to you, and you may not assign or transfer your rights or obligations under these Terms to anyone else without Retsoor's prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.
Any notices or other communications provided by Retsoor under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to Answera. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
If you have any questions about these Terms, please contact us at hello [at] answera.ai
These Terms were last updated on March 3, 2023.